Contact
Email: support@ocrtodocs.com
For faster support include:
- Your Google account email used in the add-on
- Where the issue happened (Docs or Sheets)
- File type and approximate size
- Screenshot or exact error message
- Time of issue and timezone
Support
Need help with OCRToDocs? Contact us with clear details and we will help you unblock quickly.
Response Times
- General support: within 1 business day
- Billing and account issues: within 1 business day
- Production-impacting issues: prioritized
Support hours: Monday to Friday, 09:00-18:00 UTC.
Installation Help
- Open Workspace Marketplace and install OCRToDocs
- Accept permissions
- Open Google Docs or Sheets
- Go to Extensions and launch OCRToDocs
Common Issues
- "No output" or timeout: retry with smaller file batches
- Low OCR quality: scan at 300 DPI+, straight pages, high contrast
- Table extraction issues: use clear table borders and avoid blur